Ezekiel Dzobi

Currently serving as Internal Audit Officer, ensuring regulatory compliance and operational efficiency through comprehensive audits and strategic recommendations.

• Conducted comprehensive internal audits, ensuring 100% compliance with regulatory requirements and internal policies to minimize risk exposure.
• Identified areas for cost savings and revenue generation, implementing recommendations that significantly improved operational efficiency across departments.
• Collaborated effectively with external auditors, streamlining audit processes and facilitating timely completion of external reviews.

Steered daily bank operations and managed financial resources as Acting Agency Manager, ensuring compliance and optimizing liquidity.

• Directed daily bank operations, ensuring accurate and efficient transaction processing for all branch activities.
• Implemented and rigorously monitored compliance with bank policies and federal regulations, effectively mitigating operational and financial risks.
• Managed and optimized branch cash flow, including forecasting and liquidity management, to ensure optimal financial resource allocation.

Managed credit risk and coordinated mobile banking operations, assessing loan applications and establishing credit parameters to drive responsible lending.

• Evaluated and managed credit risk by assessing hundreds of credit applications and conducting thorough credit checks to minimize default rates.
• Approved or rejected loan applications based on comprehensive financial risk assessments, ensuring portfolio health and adherence to lending policies.
• Established appropriate credit limits and competitive interest rates for approved loans, contributing to portfolio growth and profitability.

Provided comprehensive customer service, managed account procedures, and resolved issues to enhance client satisfaction and retention.

• Managed account opening procedures for new customers, ensuring full compliance with regulatory requirements and a seamless onboarding experience.
• Provided critical support to colleagues during peak periods and staff shortages, enhancing team productivity and operational continuity.
• Resolved escalated customer issues professionally, achieving swift resolutions and contributing to a 20% improvement in customer satisfaction ratings.
• Leveraged expert product knowledge to advise customers, recommending tailored banking solutions that met individual financial needs.
• Processed diverse transactions efficiently and accurately, consistently maintaining high customer satisfaction and minimal discrepancies.

Executed cash transactions and managed financial records, ensuring accuracy, compliance, and enhanced customer satisfaction.

• Enhanced customer satisfaction by consistently providing efficient and accurate cash transactions for a high volume of daily customers.
• Maintained strict confidentiality for sensitive customer information, ensuring 100% adherence to data protection policies and regulatory standards.
• Ensured continuous compliance with evolving banking regulations and industry standards through proactive monitoring and implementation of necessary changes.
• Reduced transaction processing time by optimizing workflow processes and leveraging technology solutions, enhancing operational efficiency.
• Maintained a balanced cash drawer with 100% accuracy across all transactions, consistently minimizing discrepancies and financial losses.

Contributed to public health initiatives by managing client registrations and data compilation for the National Health Insurance Authority.

• Facilitated the renewal of National ID Cards for hundreds of clients, ensuring timely access to essential health services.
• Efficiently distributed National ID Cards to clients, streamlining service delivery and improving client access.
• Registered new clients into the national health insurance scheme, expanding coverage and data records.
• Compiled accurate monthly reports on client registrations and card distributions, providing key data for operational planning.

Supported agricultural initiatives through farmer registration and debt data compilation during industrial attachment.

• Registered new farmers into the agricultural database, contributing to accurate census and resource allocation.
• Collated critical debt information for farmers, supporting financial tracking and recovery efforts for the ministry.